Delete your account

You can ask us to delete your UtilityWallet account and personal information at any time.

In the app

  1. 1Open the UtilityWallet app and log in.
  2. 2Go to Account and tap Delete my account.
  3. 3Enter your password to confirm that the request comes from you.

Without the app

  1. 1Email support@utilitywallet.ng from the email address on your account, with the subject "Delete my account". You can also message us on WhatsApp from the phone number on your account.
  2. 2We confirm that the request comes from you.
support@utilitywallet.ng+234 703 553 1348

What happens next

  • We delete your information within 30 days and email you to confirm.
  • If you have money in your wallet, use it before you ask, or tell us in your request so that we can explain your options.
  • Once your account has been deleted it cannot be restored.

What is deleted

Your profile and sign-in details, saved meter and smartcard numbers, and notification tokens.

What we keep

Records of your transactions, payments and identity verification, for as long as the law requires. Support conversations, for up to 2 years, as a record of how your issue was handled.

More about how we handle your information is in our Privacy Policy.